Refund & Cancellation Policies

At The Business Theory® LLC, we prioritize our clients' satisfaction and work hard to deliver exceptional services. However, we understand that there may be instances where a refund or cancellation is necessary. Please read our policies carefully.

Refund Policy

Like most internet marketing companies, The Business Theory® LLC cannot issue refunds for any services that we render. This includes website designs, internet marketing services, photography, social media, graphics work, print work, logo work, and content writing. We guarantee the use of the best SEO practices possible, using only "white hat" SEO techniques to help you grow your rankings and traffic. If given a long-term opportunity, we do guarantee you'll see higher rankings and traffic from all our efforts.

Please note that we do not have control over the policies and practices of third-party companies/websites, such as Google, Google My Business, Yelp, Trip Advisor, Expedia, Travelocity, Orbitz, Booking.com, Bed and Breakfast.com, or similar sites/directories. We also do not have control over third-party social media companies and practices, such as Facebook, Twitter, Instagram, or similar businesses. As a client, you assume all risk and responsibility for all website content, photos, social media content, and graphics. You also assume all risk and responsibility for content that is posted to any social media site by The Business Theory LLC on your behalf.

Monthly Marketing Service Cancellation Policy

Clients on an ongoing monthly marketing plan may cancel their plan with 30 days prior written notice. The Business Theory® LLC does not refund partial month payments. Cancellation only applies after the 30-day cancellation waiting period is over. Client will be charged for any work done during the 30-day cancellation period.

Note: Clients who receive a new website design as part of an ongoing monthly marketing plan are not eligible to cancel their plan in the first 180 days. If the client cancels before the 180-day requirement, the total of all unpaid pending monthly charges will be owed.